We offer customers in Switzerland a voluntary 30-day return policy from the date of receipt of the goods.

If a product does not meet your expectations, you can easily return it to us within this period.

Excluded from the right of return are:

• Gift vouchers
• Plants
• products ordered individually or specifically according to
• customer requirements
• Products from Orac Decor
• Warehouse clearance and special prices
  

The goods must be returned complete, unused, undamaged and in their original packaging.

Registering your return is easy:

Contact our customer service.

Please send us the following information:

• Name
• Customer number (if available)
• Full address
• Order number
• Item to be returned
• Reason for return
  

After a quick review, we will send you the return slip and return label via email.

Please keep the shipping receipt with the tracking number until you receive a confirmation of receipt from us.

Returns within Switzerland are free of charge.

For smaller parcels, we will provide you with a return label, which must only be used for the return.

For freight deliveries, we will organize the collection directly with a forwarding agent. The appointment will be made directly with you. These returns are also free of charge.

Should you have received a damaged or incorrect item, please contact our customer service.

For a quick resolution, we need the following:

• a photo of the damage or defect
• for incorrect deliveries, an additional photo of the item label
  

After review, we will arrange for a replacement, exchange, or refund as quickly as possible.

Once your return has been received and inspected, the refund will be issued within 14 days using the original payment method.

Please note:
For credit card payments, the credit may only appear on your next statement.

If a single-use voucher was used for your order, it will be considered redeemed after the order has been placed.

In the event of a return, the pro-rata voucher value of the returned item will expire. A cash payment or re-issuance of the voucher is excluded.

Returns from countries outside Switzerland and Liechtenstein are possible.

However, the costs for international returns must be borne by the customer.